FAQ

Payments

Please call your Account Manager as soon as you feel there may be any problems with your account. In most cases, there are options available which may assist you and your Account Manager to find an answer that works best.

Loss Mitigation

Yes. During the loss mitigation process, we review your financial situation and try to work with debtors who are delinquent on their home loans.

AMH offers the following loss mitigation options:

  • Loan Modification

  • Forbearance Agreement

  • Deed in Lieu of Foreclosure

  • Short Sale

Please download and complete our Loss Mitigation Application. Complete the Loss Mitigation Application providing all the request information and documentation.

Once you have completed the Loss Mitigation Application, please email it us at customerservice@amhusa.com or you may email it to your Account Manager or you may fax it to us at 941-926-7744.

Should you need any assistance, please call us at 1-800-217-3880.

Upon receipt of your completed Loss Mitigation Application, please allow up to thirty (30) days to process your completed Loss Mitigation Application.

A Loan Modification is where your debt is restructured. The goal is to resolve any existing default(s) of your loan terms and structure your debt in a manner which is more manageable based on your current financial situation.

A Forbearance Agreement is an agreement between AMH and you in which AMH agrees to forbear, or “hold back”, from enforcing its rights arising from any existing default(s) of your loan terms in exchange for monthly payments.

A DIL is a deed instrument in which you convey all your interest in your home to AMH to avoid foreclosure.

A Short Sale is when you sell your home and the proceeds from the sale fall short of the balance owed on your home loan.

You should discuss this with your attorney as AMH does not represent you and cannot provide you with legal counsel. In general, chapter 7 bankruptcy discharges your personal liability for the debt; however, your mortgage or deed of trust remains a valid lien on your home.

You should discuss this with your attorney as AMH does not represent you and cannot provide you with legal counsel. In general, a second mortgage holder may foreclose on your home, even if you are current with your first mortgage.

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